The Hidden Cost of Unpaid Invoices
In Switzerland, the average Days Sales Outstanding (DSO) hovers around 45 days. For an SME invoicing 5 million per year, every day saved represents approximately 14,000 CHF of unlocked cash flow. Yet, follow-ups often remain manual, irregular, and a source of commercial tension.
Strategy 1: Automatically Segment Your Debtors
Not all customers should be followed up in the same way. A strategic major account deserves a personalized call; a small recurring client receives an automated email; a repeat poor payer moves directly to the legal stage. AI automatically segments your debtors based on their history, typology, and risk scoring.
Strategy 2: Multi-channel and Adaptive
- Email for initial follow-ups (D+3, D+10, D+20).
- SMS for critical reminders.
- Scheduled phone calls for amounts > 5,000 CHF.
- Registered letter with electronic signature for the pre-litigation phase.
Strategy 3: Tone and Timing Optimized by AI
MAgentic ERP analyzes payment histories and identifies the best time and the right tone to follow up with each client. The result: response rates up to 3 times higher than generic follow-ups.
Strategy 4: Facilitate Payment
Every follow-up contains a Swiss QR-bill, a direct payment link (TWINT, card), and a clear summary. The easier it is to pay, the faster it happens.
Strategy 5: Real-time Reporting
The CFO tracks DSO, recovery rates, payment promises, and per-client risk in real time. Decisions are made on fresh data, not obsolete monthly reports.
Results Among Our Clients
- -32% unpaid invoices in 90 days
- -12 days average DSO
- 90% of follow-ups automated
- +15 points in client NPS (healthier relationships)
